Refunds and returns
How to return an item, when refunds are paid and how exchanges work.
Overview
At Dent Electrical & Air, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we are here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need to provide a receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately inform you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at admin@dentelectricalandair.com.au.
Sale items
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at admin@dentelectricalandair.com.au and we'll give you the address to send it to.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Your rights
Nothing in this policy limits your rights under the Australian Consumer Law.
Contact us
If you have any questions on how to return your item to us, contact us at admin@dentelectricalandair.com.au.
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